FAQs

Our office time is 09:00 to 18:00 EST from Monday to Friday, five days a week. However, you should not worry as our customer service and production support staff are available 24/7 by email to answer any of your questions regarding your order.

We cater online services to our customers. You can contact us by calling or sending us an email at [email protected].

We let our customers be involved in every phase of the manufacturing process, from submitting their preferred patch designs to thoroughly reviewing the digital proof.

You can email us at [email protected] or submit a quote request form on our website using the following link: Free custom patches quote

The process will take around 2 to 4 hours after receiving a quote from your side.

Our production houses are in the USA as well as in Asia. Hence, the production depends on the type of customer orders.

Our customer care department is available 24/7; therefore, you can contact us on any day of the week to place your order for custom patches.

There is no limitation for minimum order; hence, you can even buy one personalized patch of any kind, depending on the types we have illustrated in our product categories.

For a bulk amount of custom patches, you can avail a maximum of 100 products in one order. Hence, for shopping more quantity, please place another order.

Yes, we accept rush orders from our buyers for any type or design for our customized patches; however, there is an extra charge.

Yes, prior to the production process, we allow our customers to examine the mockup or digital proof. We submit it via the provided email address.

You can submit your design online at the time of placing your order. We accept PDF, JGP, JPEG, and PNG formats and would appreciate high-quality images for clarity of details. Also, there are no restrictions on image dimensions.

There are no charges or hidden fees for patch artwork revisions. Therefore, you can feel free to upgrade the designs until you are completely satisfied.

Yes, if you are unable to submit your patch design or artwork, we can provide consultation on this matter and create the artwork exactly as you would like.

Yes, we can do multiple color versions on your patch order. However, due to the production process, the pricing can vary depending on the number of different colors.

We use third-party courier services, including USPS, DHL, FedEx, and UPS, so you can track your order using their tracking ID.

We inform customers on every step, from artwork creation to the first sample and production, so there are almost no chances of returns. If the client is still not satisfied with the quality or product after receiving it, we can send new products or a refund.

No, you cannot cancel your order before dispatch, but you are allowed to cancel it before the production process begins.

The arrival of your order will take around 10 to 12 business days; however, it depends on the order quantity.

Yes, we allow customers anywhere from around the world to buy their favorite customized patches. Therefore, there is no need to fret in terms of shipment if you are living outside of the USA.

Yes, we can deliver patches to the provided APO addresses; just make sure to correctly submit your contact information.

We understand how frustrating it can be to not receive your order. Please contact our customer support immediately with your order number and tracking information. We'll initiate an investigation with our shipping carrier (FedEx, DHL, USPS) to locate your package.

If our shipping carrier confirms that your order was delivered to the incorrect address, we apologize for the inconvenience. We'll work with you to resolve the issue promptly. You can choose between:

Replacement Order: We'll ship a replacement to the correct address at no additional cost.
Refund: We can issue a partial refund for your order.

We'll keep you informed throughout the investigation process. You can expect updates from us as soon as we receive information from the shipping carrier.

Once we’ve processed your refund, it typically takes 3-5 business days for the funds to reflect in your account. The exact timeframe may vary depending on your bank's processing time.

We accept all the primary payment methods. This includes major credit or debit cards, PayPal, bank, and wire transfers.

Yes, ThePatchio accepts wallet payments. You can consider options encompassing Cash App, Google, and Apple Pay.

No, unfortunately, we do not accept check payments. You can consider other payment methods, such as all major credit or debit cards, PayPal, bank, and wire transfers.

Yes, we do have special payment terms for regular customers or for bulk quantity orders. For this concern, you can contact us via email at [email protected].